You can also try connecting to a 2.4 GHz network first, then switching to a % GHz network.Make sure your device is 5 GHz compatible if you're connecting to a 5 GHz network.
We recommend switching your router’s channel to 1, 6, or 11 as they do not overlap other channels. If you are receiving a message that the network cannot be found or is too far away when connecting devices to the 2.4 GHz frequency, it could be due to this congestion.In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion. The 5 GHz band utilizes select channels through 36 and channel 165. The 2.4 GHz band uses channels 1-11 within the United States and 1-13 in some other countries. Wireless networks utilize different channels for communication. Try to set up your device again as you finish each suggestion to see if it worked. Once you have verified that none of the above are the cause of your issue, try the following suggestions one at a time. Suggested Router Setting Adjustments if your Devices Repeatedly Falling Offline If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. The recommended range for optimal performance is 0 to -60 for the RSSI.Ĭlick here to learn more about how to make wifi work for you. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Ring devices with 1080p displays require at least 1 Mbps upload and download speeds, though 2Mbps is recommended for optimal performance.Ĭlick here for more information on running a speed test.Ring devices with 720p displays require at least 500 Kbps upload and download speeds, although 1Mbps is recommended for optimal performance.To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices.
This article will provide several possible solutions that involve adjusting various router settings. In rare cases, however, this can be caused by settings in your router. If your devices are continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. Be sure you are comfortable using these features before trying any of these solutions.
Warning! - The solutions offered in this article require using the advanced features of your wifi router.
0 kommentar(er)
